Category Archives: business

Heavy Moderation is the New Old Thing

When it comes to online community management, I have a secret method of making things go smoothly. I moderate like crazy. I am merciless. I ban people for whining, chronic complaining, insulting other users, getting too political, or inappropriately flirting … Continue reading

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Planned Obsolescence and Relationship Disposability

I never made the connection between planned obsolescence and relationship disposability, but it makes a lot of sense. Jasmine has some interesting things to say about all this: Everyday we are bombarded with notions to replace the poorly created goods … Continue reading

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Phasing Out Facebook…

Up until today, Bill and I had been using Facebook as the primary way for customers to interact with us. I admit that it was a pretty lazy move, but it served us well for a couple years. Everyone is … Continue reading

Posted in business, facebook | 2 Comments

Music Before, During, and After Napster

Probably some of the most perceptive stuff I’ve heard about music and the music industry in a long time. Let me just note that I don’t agree at all with the idea of social media (especially Facebook) being a good … Continue reading

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Extended Warranties Are For People Who Are Bad At Math

We all know that extended warranties punish the innumerate, but I couldn’t believe how much Best Buy was pushing the bounds of good taste and morality with this one. (That’s $129 for a two year warranty on a $229 netbook … Continue reading

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Facebook Less. Blog More.

I choose to use Facebook for work, but that doesn’t mean I don’t think it’s a seriously obnoxious business. Like Dave Winer below, I never assume anything I put on Facebook is private, and with a few exceptions (like banking … Continue reading

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The Number One Reason Your Business Will Probably Fail

I always want to tell people I think their business / friend’s business / employer will fail, and that really makes them angry. I don’t know why it’s such a big deal to say it. Most companies fail. And the … Continue reading

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Dispaches from the “Other Internet”

Who knew that Topix was the hillbilly Facebook? Not me! Topix, a site lightly trafficked in cities, enjoys a dedicated and growing following across the Ozarks, Appalachia and much of the rural South, establishing an unexpected niche in communities of a … Continue reading

Posted in business, culture, internet | 8 Comments

Amazon Should Let Me Pre-order Kindle Samples

I’m not in the habit of pre-ordering books unless it’s near 100% probability that I’ll read them. However, there are a lot of books I am probably interested in, but my purchase of them is contingent on reading a Kindle … Continue reading

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Sometimes You Have to Kill Parts of Your Business Before Customers Know It’s Dead

If you’re smart enough and have run a business long enough, you know when a part of your business is dying. It’s like knowing when a relationship is dying. You don’t need many metrics or A/B tests or focus groups … Continue reading

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